Description of Goods
Holistic Living is a business in the health, wellness and lifestyle industry that markets natural, healthy and environmentally friendly products.
Subject to availability and receipt of payment, orders will be processed within 1 -2 days and delivery confirmed via email.
Return and Refunds Policy
The provision of goods and services by Holistic Living is subject to availability. Products are held in stock in South Africa. In cases of unavailability, Holistic Living will refund the client in full within 3-5 working days.
If the product is found to be damaged or defective due to no fault of the customer, the item will be replaced. Any damaged or defective products must be reported to Holistic Living by the customer within 48 hours of receipt of the goods. We will collect and re-deliver the repaired or replacement item at our cost.
All warranties are between the customer and the manufacturer. Holistic Living does not imply any other warranty or guarantee on the products.
Holistic Living will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm
Payment Options Accepted
Payment may be made via Visa, Master Card, or by bank transfer or direct deposit into the Vegan Street bank account, the details of which will be provided on request.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Holistic Living by Payfast who are the approved payment gateway for Vegan Street PTY LTD. All credit card transactions are 128 bit Secure Socket Layers – SSL – encrypted. The company registration documents and the sites registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.
Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Internet servers are protected by firewalls and intrusion detection systems.
Vegan Street does not have access to credit card details. Payfast continually reviews and enhances its security in line with technological changes.
Customer Details Separate from Card Details
Customer details will be stored by Holistic Living separately from card details which are entered by the client on Payfast
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Holistic Living takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Holistic Living chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Cape Town, South Africa
Holistic Living may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Vegan Street, a private company based in South Africa represented by Shaun and Nikki van der Poll
The offering on this website is available to South African clients only.
Telephone support: +27(21) 012 5732